SUCCESS STORY

Duckett Truck Centers

Name of Client:

Duckett Truck Centers

Market Segment:

Trucking Sales and Service

Challenge or Opportunity:

Duckett Truck Centers has approximately 150 employees in 6 locations spanning 2 states. They needed to improve the design, management and support of the internal technology infrastructure, which had outgrown the knowledge and experience of their IT staff. Day-to-day support and timely project completion had become ongoing challenges.

Solution:

Offered both IT Arsenal managed network support services (for supplementing current IT staff) and IT Outsourcing (to become the only IT support), with the option for Technology and Networking to employ key IT personnel from Duckett Truck Centers. Duckett Truck Centers chose complete IT Outsourcing because the value proposition was better than simply supplementing their IT staff.

Results/Benefit:

Technology and Networking, which has been providing IT Outsourcing and network management since 2001, worked with Duckett Truck Centers to return control of the network infrastructure to them and to rollout support services and vendor management to all their users. Technology and Networking also identified a number of additional challenges in the environment and quickly resolved them, even before Duckett Truck Centers knew that they existed.

Turnaround time on project completion, day-to-day support, and overall availability of Duckett Truck Centers technology has now drastically improved. In a recent instance of a major service provider’s after-hours outage, John Rowland (Owner/GM) said this:

"Fortunately for us the issue was identified and rectified before it became a problem. I think it is awesome that we have someone monitoring our system that identified an issue and started addressing the cause before we even knew there was a problem. When I hired Technology and Networking they said they would be proactive. They are living up to their promise."

Not long ago, Duckett Truck Centers was feeling very uninvolved and unaware concerning their technology environment. But with the continual reporting and support provided by Technology and Networking, they now feel satisfied that they are heading in the right direction and that they have a good team supporting their entire organization.